Frequently Asked Questions

Why Should I read your FAQ page?
Simply put, I'm a one man business. My time is valuable and often I'm busy with customers. The last thing I have time for is someone calling or e-mailing looking for tires I don't have. I appreciate you coming to my site but my quantities are very limited.
I have 99% of my inventory up on the website, therefore as stated below, If you didn't see it, Then I don't have it.

If you're not sure where to look, then please go to my HOME PAGE and find the link that seems to suit your needs. I have my inventory here divided up into separate pages that should make it easy to find what you want. Click on the link for what looks like what you need and if you can't find what you are searching for, try a different page that might have it, If you still can't find what you desire, then I more than likely don't have it. (See next segment below)

I only specialize in a few major brands, being Bridgestone, Firestone, Goodyear. If you seek BF Goodrich, Kuhmo, General, Continental, Hankook, Pirelli, Yokohama, Michelin, Uniroyal, etc. Then I can't help you, unless I special order them. I do not stock those brands unless I'm doing Consignment for other dealers.

How often is the website updated and is the inventory on the site in stock?
Each separate page is updated as necessary to reflect changes in In Stock Inventory.
If you see the tires up on this site, then they ARE IN STOCK. Each page will have a "Last Page Update" near the top showing that they are current as of said date. I do my absolute best to make sure the website is current so my customers know I have what is being offered here online. If the page shows an old date then I have had no changes in inventory since that date with tires shown.
On the flip side. I now have my complete inventory up on the website. So, if you don't see the tires you need up on my website then I simply don't have them in stock. This applies especially to Discontinued tires!
See further down for Special Order information....

How do you navigate around my website?
Start at the home page. From that page there are links to each category of tire I stock. Some tires may be listed in multiple pages. For example if I have only one tire in stock such as a P255/40R17 Bridgestone Potenza S-02 Pole Position, it can be found on the single tire page and the 17" Performance Tire page, also in this example, it's also on my CLEARANCE page.
If you only need one tire then look on the single tire page as most times I will not split up sets or pairs to sell one, unless I have any odd number of them in stock. My quantities are very limited.

If you are looking for a 3 season performance tire then find the page that fits the wheel size you have. For example, a P245/45R17 that fits a late 90's-early 2000's Mustang will be found on the 17" Performance Tire Page
If you are looking for a tire that is All-Season year round use but not necessarily a high speed rated tire, then it's probably on the Basic Automotive Page. That page carries tires in many diameters from 14"-20" and they are all more "Standard" tread designs. There is also a separate page for Snow Tires. I carry a very small inventory of them and only when I can get a special buy.

What Are your business hours and/or when can I call?
I'm normally open from 9am-7pm. That's CENTRAL Time! So keep that in mind please when calling.
Normal business days are Monday-Friday. I will answer the phone on weekends, but that is only during normal 9am-5pm hours and if I'm not busy. I do need a normal life outside of work as well.
I will try and answer your questions whenever possible though.
WEEKENDS..... For local customers, if you make an appointment ahead of time. I will work on the occasional Saturday or Sunday if we set up something ahead of time. In some Emergency cases if I'm available I'll also make an exception.

How much do you charge to ship tires?
Call me or e-mail me with your zip code and Residence or business info. I'll get you a quote for exact shipping costs.
I prefer to deal one on one with my customers! I charge exactly what FedEx Charges me with no mark up on shipping.

I'm located in NW Illinois, so the farther away you are the more it can cost.
Shipping past the Rocky mountains to the Pacific coast states can be somewhat pricey.
Also the size and weight of the tires you are looking for make a big difference on the shipping price. This applies especially to TRUCK TIRES. They are bigger in size and much heavier. They often cost more to ship than what you will Save!
No matter, I ship at whatever my cost is. There is no markup on shipping to you.

Where will Campbell Performance Tire ship to?
Anywhere really, But the costs to ship tires outside of the USA can be very high with Customs and duties fees added.
The Customer is required to pay any fees, duties, or customs brokerage charges.

If you are in Canada and interested in ordering tires then give me a call and I can discuss a possible option to help with closing a sale and avoiding some shipping hassles. Especially if you are within a close distance to the US Border.

Who do you use to ship tires?
I use FedEx Ground & FedEx Home Delivery exclusively.

Do you offer a Tire Warranty?
I do warranty them all just the same as NEW tires would be warranted.
This covers Workmanship and Materials Defects which are covered on new tires. Broken Belts are covered as well under this warranty. Any further warranty such as Road Hazard is not offered by me. Any other dealer charges you extra for that coverage anyway.
How do you warranty tires?
Simply call me with the problem you are having, If needed I'll have you e-mail pictures of the tire showing the issue and from there I can make a decision on a further course of action. I DO offer the same warranty that The Manufacturer offers on the tires when sold new.

Do you offer Road Hazard Protection?
No, I'm only a one man operation and can not afford to offer that protection. Most other businesses charge you extra for that anyway. From Local Dealers to Large Internet Retailers, you are paying extra for that service.
I will offer to sell you a replacement at my cost. I'm not out to make money on your misfortune!

How long have you been in business and why did you start?
I started in October 2002 making this a full time job for myself. I wanted to offer any potential customers a new choice to offer Big Name Tire Brands at Lower Prices than most other tire businesses. Keep in mind that I am a one Man operation. I do not have the large volume buying of the "Big Guys" I save you money because I'm not about making big profit on every sale. I keep my overhead low and do not have huge profit margins.

Like many people I choose to become self employed in a small business. I wanted to do what I liked and not have to work for someone else. I worked 9 years in the printing industry and wanted a change. Factory work isn't for everyone!
Having bought a few "toys" to drive during those years I wanted to be able to keep them maintained and still use the "Big Brand" Tires.

I started out selling tires to friends back in 1992 as a "Side deal" to save my friends from the high prices the local shops were charging. In April 2000 I found a supplier who dealt in slightly used tires who offered to sell to me at near "Wholesale" prices. From that point I realized I could make a business out of selling these "Slightly used" takeoff and "test" tires.

I bought my first set of Bridgestone Tires in 1994 shortly after purchasing an '89 Thunderbird SC in late January.
Here in Illinois the weather at that time of the year made the simple act of leaving my driveway almost impossible. I thought I'd just wasted a lot of money on a car I couldn't even use during the winter!

So, I ordered a set of Bridgestone Blizzak's. The WS-15 model of their snow tire line made all the difference in the world! Making the car driveable in all winter situations I was sold on that brand instantly and from then on I would come to use Bridgestone on all of my vehicles when the time came to replace tires.
I was impressed enough to use them on my vehicles and decided to offer them to anyone that would listen or go for a ride.
Now I sell them primarily along with Firestone and their subsidiary brands.

What does 99% Tread Depth and various tread depth numbers mean?
Many of the tires I have for sale are so close to new you can barely tell the difference. Some have been mounted on a wheel for display or test fit purposes. Those normally are graded as 100% Tread Depth Remaining.

Others may have been driven on for very short distances but were removed within a few miles. Those are often graded at 99%. At 99% the paint stripes have been worn off from when the tire was Brand New but the nipples from the molding of the tire are still fully visible and the tire shows no visible wear. These are often take-off tires from new vehicles or from customers who wanted to switch brands or models of tires. Rarely do they have many miles on them. They are legally used but so close to new you can barely tell a difference... Other than the LOWER PRICE!

When a tire is listed at 98% then there is maybe close to 100 miles on the tire.
The nipples are still visible but they have started to wear off.

At 97% the nipples are nearly worn off the tire but still barely visible.
The tire is still showing the full amount of tread depth as when it was manufactured.

At 95-96% the nipples are totally worn off the tire.
The tire may show minimal wear at most and may have been used for around 300-400 miles.

This is the system I use to grade and describe the amount of use any of the tires I have for sale may have seen.
Keep in mind that I do warranty them all same as NEW tires would be warranted.
This covers Workmanship and Materials Defects which are covered on new tires.

Do you sell single tires?
I only sell quantities of one when I have only singles in stock All Singles are listed on the Miscellaneous Wheel and Single Tire Page. In some instances if I have an odd number like 3 or 5 I may sell a single, call me on those. Otherwise if a tire is discontinued I will not break a matched pair or set to sell one.

Local install questions?
I work out of two shops locally where I can install your tires in person.
First is Anything Automotive at 1228 E. River Road in Dixon
Second, Is Pit Stop Car Care in Rock Falls on US Rt. 30, Next to Video Villiager.
Thirdly, I'm very close to finishing a mobile Shop/install truck where I can some to your location (for a small extra charge) and install the tires on your wheels. I currently have it operational in a fixed location but still need to add a Generator before the truck is truly "Mobile"
You MUST call me first to set up a time, as I can't be in two places at once.
I'm only at either shop if I have a planned appointment with a customer.
I'm a home based business and I don't install tires at that location.
So, simply call me first!

Special Orders for tires not in stock?
I can Special Order tires brand new for Local Customers only (If you are close enough to come pick them up/have them installed)
I require at least 25% down at time of order on any tires Special Ordered.
Adding shipping to non-local Special Order new tires takes away any chance of me being cheaper than your local dealers.
I am just a one man business and I don't have the buying power or volume to get great wholesale prices.
I operate on very small profit margins for new tires to remain competitive.

If you have any more questions you'd like to see answered here,
don't hesitate to e-mail me at:
Campbellperformancetire@yahoo.com

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